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Frequently Asked Questions

If you don't see your question here, please submit it!  Not only will you get an answer, it's entirely possible we would add it to this list.  But don't stop reading here!!  There is another section of very informative questions & answers.  We call it the Frequently Unasked Questions.

Q: What is a pennyweight?
A: A pennyweight is 1/20th of a troy ounce.


Q: What makes you different than other mail in companies?
A: We don't have slick tactics and misleading ads.  We take care of our clients.  Period.  Whether they walk in or mail us something.


Q: How do I know I am getting the most for my items?
A: The truth is you don't.  What we can assure you is that you will get paid fairly based on the gold content, diamond quality and/or any additional extrinsic value that we see.


Q: How does the karat system work?
A: Well, if you divide the karat by 24 you will arrive at a percentage of gold content.  For example, 10K is 10/24=0.417 which is 41.7% gold.  True 14K is not 0.585, it is actually 0.583 or 58.3% gold.  You can do this with any karat gold.


Q: Do you have a minimum quantity?
A: For walk in clients there is no minimum.  For those shipping to us we recommend you call and we can advise you somewhat based on your description.  If you have gold we want it, but there are times when the amount just doesn't justify shipping.


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